Privacy Policy - Alex Gold Refining

Effective Date: 8/27/2025

[Alex Gold Refining] (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you use our website https://alexgoldrefinery.com/ (“Site”), including when you create an account, make purchases, or interact with our services.

1. Information We Collect

A. Account Information

Name, email address, phone number, billing and shipping address.
Passwords and account credentials.
License photo for account verification (not required).

B. Transaction Data

Order history, products purchased, payment status, and shipping information.
Payment details processed via Stripe (note: Stripe securely handles your full payment information).

C. Technical and Usage Data

IP address, browser and device type, and website usage analytics.
Cookies or similar technologies for improving site experience and functionality.

D. Third-Party Services

Inventory and pricing data are handled via Google Sheets.
Forms submitted through WPForms.
Store management via WooCommerce.

2. How We Use Your Information

We use the information we collect to:

Process and manage orders, payments, and shipping.
Manage user accounts and roles, including login and password reset functionality.
Verify user accounts (including optional license photo verification).
Send transactional emails such as order confirmations, shipping notifications, or password resets.
Improve website performance and functionality.
(If applicable) Conduct marketing analysis or promotions.

3. Sharing Your Information

We may share your information with:

Payment Processors: Stripe for processing payments.
Shipping Providers: To fulfill and track orders.
Third-Party Services: WPForms, Google Sheets, WooCommerce, or other integrations necessary for site functionality.
Legal Compliance: When required by law or legal processes.

We do not sell or trade your personal data.

4. Data Storage and Security

Personal data is stored securely using industry-standard administrative, technical, and physical measures.
Payment information is encrypted and managed exclusively by Stripe.
While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.

5. Cookies and Tracking

We use cookies and tracking technologies to enhance site functionality, remember preferences, and analyze usage.
You can manage cookie preferences through your browser settings.

6. Your Rights

Depending on your location, you may have rights to:

Access, update, or correct your personal data.
Request deletion of your personal data.
Opt-out of marketing emails.

To exercise these rights, contact us at [Insert Contact Email].

7. Children’s Privacy

Our site is not intended for children under 13. We do not knowingly collect personal information from children.

8. Account Verification

Users may optionally submit a government-issued license photo for account verification.
This information is only used for verifying account authenticity and legal compliance for sale.
Users are not required to submit this to use the site.

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or your personal information:
Email: agrofny@gmail.com